COVID 19: POTENTIAL FULFILMENT AND SHIPPING DELAYS
- The fulfilment of leashes, collars, and dog apparel is currently estimated at five (5) business days.
- Due to new measures set in place for the safety and well being of employees, there are some important delays in fulfilment of certain products, namely the t-shirts, sweatshirts, sweatpants and caps. These items may take up to 5-7 days the printing or embroidery.
- Due to the worldwide pandemic and holiday season of 2020, there are important shipping delays with most shipping companies as well. We are still using Canada Post and its partner USPS (for shipments going to the US). However, we are currently working on creating new partnerships with shipping carriers to offer you the best shipping solutions.
- We thank you for your understanding and patience. If you have any questions, please email us at email@example.com
When will my order ship?
For the dog accessories, please allow between 3-5 business days for processing of your order to be packed and shipped!
For the human apparel, please allow up 10-15 business days for the printing and fulfilment of your order. However, our printing facility is currently experiencing delays as they are putting cleanliness and the safety of its employees as a top priority. The human apparel items may take longer to fulfill.
Your order might arrive in separate packages due to the fact that we have multiple fulfilment centres (in Canada and in the US).
Do you ship worldwide?
Yes, we ship worldwide! We recommend shipping with tracking for international orders (outside of Canada and US).
How much does shipping cost?
For packages going to Canada, the flat rate is 15 CAD and shipping is through Canada Post.
For packages going to the US, the flat rate is 15 USD and shipping is through Canada Post (USPS once it crosses the border).
International shipping starts at 8$ for standard shipping (NO TRACKING) and 20$ for tracked shipping using Canada Post. Other options are available through Fedex and UPS at checkout.
Which carrier do you use?
For orders going to Canada or the US, we are currently using Canada Post.
We ship everything by Canada Post when your order ships from our fulfilment centre in Canada going to international destinations. The carrier might be different if your order ships out from our fulfilment center in the US.
If you are ordering from outside of Canada, your package will be transferred to your country’s local carrier service. For example, our packages are transferred to USPS once they cross over to the US.
How long does it take to receive my package?
*Please see the note above for the current global courrier delays*
Shipping to the US or Canada takes between 5-10 business days to arrive to destination. For international orders, expect your package within 10-15 business days. Shipping carriers are currently experiencing global delays due to the pandemic and volume of the holiday season. These shipping estimates may vary.
Please note that these are just estimated delivery standards and your package may arrive sooner or later.
We highly recommend choosing shipping with tracking to ensure you know where your package is at all times! If there are any issues with delivery, only packages with tracking may be investigated. We will be unable to know where your package is without tracking, or why it is late. Shipping with tracking is also faster!
***If you do not select shipping with tracking, we will not be held responsible for packages arriving late, getting lost, stolen or damaged.***
Do you ship to PO boxes?
Yes, to Canadian or US PO boxes only.
How much duty will I have to pay?
We're unable to supply estimated duties and taxes as this information will vary by country. Please note that if you place an order online, the customer is responsible for all duties, taxes and customs charges.
What are the accepted methods of payment?
We accept payments by credit card and PayPal.
What currency is the site in?
By default, all our items are listed and charged in USD. You may select the currency at the top of our page for easier navigation.
Can I cancel my order?
We cannot make any changes to your order once it is submitted.
RETURNS AND EXCHANGES
Can I return or exchange my items?
ALL HUMAN APPAREL SALES (sweatshirts, t-shirts, sweatpants, hats, tank tops etc) ARE FINAL.
We accept returns and exchanges for dog apparel: sweaters, hoodies, jackets, pyjamas and jerseys as long as they are still in their original condition.
Customer is responsible for all shipping fees for the return and shipping of the new item(s). Once we receive the item(s) you wish to exchange, we will then ship out your new item(s).
If you wish to get a refund, we will refund the amount of the item(s) returned in original payment method, minus shipping cost and after we receive the item(s).
All rope leash sales are final as they are made to order.
What sizes are your leashes?
All our leashes are 3/8” (0.95cm) width and you may choose between the following lengths: 4’ (120cm), 5’ (150cm) or 6’ (180cm).
How does your sizing for apparel work?
We highly recommend looking at the size chart for each item, as well as suggested sizing for each according to our own pup’s weight. Same goes with the human apparel sizing.
When in doubt, you can always contact us for help! :) firstname.lastname@example.org